Thomas Cook Airlines
View company profile →
Terrible experience! V. poor standard airline
My family and I flew from LGW to GOA on Thomas Cook Airlines, (first & last time) economy 10hrs long-haul flight. We were totally shocked at the poor quality of the aircraft itself (A330 airbus) everything felt shabby and substandard. My tray-table was broken and taped-up with a hand written note saying 'do not use'. The toilets were out-of-order on one side of the plane, so passengers were queuing down the aisles for limited washroom facilities. Then to top it off, 3-4 hours into our flight, the right-hand engine developed a fault and we had to make an unscheduled landing at Frankfurt airport and switch planes which resulted in us arriving 12hours late at our destination. Credit to the pilot for landing us safely at Frankfurt, but I can't help but feel the aircraft barely met with health and safety regulations. On our return flight the cabin crew announced that the entertainment system wasn't working, so we had no in-flight entertainment the entire journey home. Even when it was working there is only a choice of four movies, you have to pay extra to access the rest. Extra leg room is a RIP-OFF DO NOT BOTHER PAYING OUT FOR THIS, the front row had people constantly cutting in front of them to queue for the toilets. Food was mediocre, also no complimentary alcoholic drinks, you have to pay for everything on top! Terrible, terrible, terrible!