MA
Malmaison Hotels
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I'm deeply disappointed with my recent…
I'm deeply disappointed with my recent experience at Malmaison. I have a £150 gift card, which the hotel refused to honour. Repeated attempts to resolve this through emails were met with indifference and no solution. As a long-term customer, this lack of respect and accountability is unacceptable. Malmaison has lost a loyal guest, and I will no longer recommend the hotel to others. Extremely poor service for a supposedly reputable brand.