poor and slow service -
To say that i am unhappy with this company is an understatement. Completed a probate sale of my mothers house and received notice ( a letter) stating the funds had been sent to our Probate Solicitors, along with a financial statement. When i spoke with the Probate solicitors it transpired that the funds had not been received, Despite our Probate solicitors numerous attempts to find out why, no one from DC Law has replied to her emails or voicemails. I took it upon myself to telephone them only to be told that the 'Accounts department' had not sent the funds . I asked why , however the agent did not know but promised find out. I can't understand why a company like DC Law would send a letter stating they had sent the funds when they have not, particularly as the sale has been completed and the new owners are in possession of the house. Really really poor customer service. I was assured someone would get back to me however, i am very sceptical about this, hence me leaving this review (seems like they only respond when a review is left) . The whole sale has been problematic as the buyers solicitors and the Estate Agents also had problems with DC Law not engaging with them and I have had to send emails prompting the conveyancer to engage with them . I have my own job so why do i feel i am doing their work for them? I was foolish enough to complete the customer satisfaction survey stating i was 'fairly happy' (i expressed reservations as well) with them on completion day which is the same day I received the letter stating the funds had been transferred because i actually believed they had carried out the transaction. if I could retract that survey I completed, I would. I have sent an email to DC Law's complaints department only to receive an automated reply stating it will take up to 28 days to address my complaint! unbelievable! How they got 4 stars on Trustpilot is beyond me. Update: No surprise I received a response to my review! Dc Law are now trying to retain all the proceeds of the sale claiming it is relevant to inheritance tax. The sale of my mother's house was on excess of £500k therefore according to UK law there should be no inheritance tax claimed on this amount as the property has passed from parent to child. There should be zero reason to retain this money. Apart from the fact that they claimed to have sent the funds to the probate solicitor (when they hadn't), I received an email this morning claiming my probate solicitor agreed to this, which she didn't. The email was full of legal jargon, which I suppose was meant to confuse me, which it actually didn't. It has just enraged me even more as I know the inheritance tax law (easy to look up on the .Gov website). This seems to me as a simple case a theft. We are owed these funds, and DC LAW has no right to retain it. They are messing our probate solicitor around by 'escalating' this issue to a manager who seems incapable of just dealing with the issue swiftly. I will be reporting these scam artists to the legal ombudsman and possibly the SRA . Outrageous conduct!