Southall Travel
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Can't move date of flights!!!!
We booked a flight to Goa for January 2025, we booked the flight in September 2024, we paid a £600 deposit, unfortunately my wife has had to have an operation in January so we asked if we could move our flight, Southall said yes but it must be 12 months from time of booking, that was fine, we contacted them to book a flight for late April, they found one for us and when we went to pay they said we had to pay up the balance of the original flight and pay full price for the new flight, in effect we lost our deposit, i could not understand why, wanted to speak to a supervisor and he tried to explain to us that we were not losing the deposit, i cant understand how!! i will be taking this further seeking legal advice and using social media to see if there are others with the same issue.