Lyca Mobile IE
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Very bad customer service
Very bad customer service. Their customer agents either don’t know the complete information or they deliberately want to misguide customers. I wanted to transfer my physical sim into an e-sim. On the website, it is mentioned that the process is free if charge but when I request for an e-sim, the portal asked me to but a bundle for min €10. I rang the customer service, a guy over there said that I have to purchase a bundle with e-sim then can request for a refund. I purchased the e-sim with a bundle. Then I again rang the customer service for next step. A girl on the line said that I should transfer using sim swap option in my account. Once the sim swap process is finished, I can then request for a refund. So I followed the process and activated my e-sim with the old number. I then rang the customer service again to request for a refund, another girl on the line said this time that I was misguided and she can’t process my refund request. I was stunned by that while deceiving customer service team response. Don’t ever trust on their advice. Do your own work or leave this company and switch to someone better.