City Cruises
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I am compelled to share my horrendous…
I am compelled to share my horrendous experience with City Experiences (formerly City Cruises), particularly regarding a New Year's Eve dinner cruise that my family and I purchased through the third-party website GetYourGuide. This incident not only ruined our long-awaited trip from Ireland to London but also showcased a complete lack of accountability and customer service from both City Experiences and GetYourGuide. Upon arriving in London, we were excitedly anticipating the New Year's Eve dinner cruise, only to be met with confusion and disappointment. The discrepancy in the pickup location between the ticket and the company website raised our suspicions. The ticket stated Westminster, while the City Experiences website indicated Tower Pier. Frustrated and concerned, I contacted both City Experiences and GetYourGuide. The responses I received were shockingly contradictory and unhelpful. City Experiences initially assured me that the cruise was going ahead and that they indeed sold tickets through GetYourGuide. However, a subsequent call to City Experiences revealed a different story – they claimed the cruise did not exist, and they had no record of our booking. GetYourGuide, realizing the gravity of the situation, promptly canceled our booking. Despite assurances from City Experiences, no callbacks were received from either company, not even from the manager at City Experiences who promised to address our concerns. The lack of communication and blatant disregard for customer satisfaction, especially on the day before New Year's Eve, left us devastated. As customers who purchased tickets online, we have a right to be accommodated, and the negligence displayed by both companies is inexcusable. Given the circumstances, I am now left with no choice but to pursue the legal route to seek resolution for this ordeal. It is disheartening to see such a renowned company like City Experiences fail so miserably in delivering on its promises and ruining what should have been a memorable celebration. In conclusion, I strongly advise others to avoid City Experiences for any future bookings. The frustration, disappointment, and financial loss we experienced are indicative of a company that lacks integrity and customer care. Save yourself the trouble and look elsewhere for a reliable and trustworthy service.