RestaurantSupply.com
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Communication TERRIBLE, bad website, huge delays
I ordered 3 cases of a small item. The whole way through the ordering process it highlighted at 2-3 days shipping. Which is standard for an industry needing fast supply. I received no shipping updates or confirmation so a few days called them - it was coming straight from manufacturer so wouldn't be ready for seven weeks. I went back through the order process to see if this warning was anywhere - there was a line under the image that requires scrolling down to view from a laptop website view. I'd suggest removing the 2-3 days or putting it as a caveat at the shipping detail when purchasing. This is like website 101. When customer services email you - you cannot email back to this email (also crazy) I then emailed the general sales email to say 7 weeks was unacceptable and could there be a partial shipping if they had a smaller number in stock - you know, normal problem solving. No reply. I called AGAIN, explained the situation AGAIN. The woman was helpful this time, she said she could do partial shipping - they would send one box now and 2 later, would email me details. Didn't email a thing. What did I get today - the shipping update 7 weeks later of the full order. This company suggests it has 'excellent customer service' - I couldn't disagree more. I would expect so much simpler and effective communication for a US based company. Honestly would never use again, ever.