HelloGov AI
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Getting ready to send my package… not worth the money
Getting ready to send my package overnight to some company in Miami. I would think, the passport office in San Francisco would be more appropriate since I am in Phoenix. But, that being said, your application software does not update my date of travel. Even though I have updated it numerous times. I had to go to the online gov website, download page 2 and manually fill in the correct information. Now, for you guys to charge $399 x 2 for me and my spouse's renewal is ghastly. I thought that included the passport fee. WHICH YOUR SITE DOES NOT SAY IT DOESN'T. Just after you charged my AMEX, and I went through the cumbersome website, then went through the passport photo "verification" and saw that I had to write a check to the US Department of State for $212.05 each, did I realize this is pretty much a scam. Really?? you charge $399 for each passport to have me fill out 2 pages of documents. Then, you double charge me for overnight shipping on each passport. Lastly, your system doesn't print out the right dates I have entered on page 2 of the application for travel. So yeah, not satisfied at all. I just hope I get my passports in time.