Hilton Hotels
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Very substandard for a 5* hotel with hidden charges!
Good points We stayed at the Lindian Village Beach Resort by Hilton Curio Collection. The property on arrival was beautiful, and the bedroom suite upgrade we were given was a genuinely nice gesture although it came with a surprise 70-euro charge which was never mentioned when we booked with the OTA. More transparency is required for this. We had a stunning King Bohemian suite with a private pool and a lovely wooden decor which we were happy with 😊. Especially, as it was my daughter's 18th Birthday and I particularly wanted to do something special for her. In the last 8 years, she developed a very bad skin condition that has left her scarred from head to toe. Being light-skinned, whenever she went to school, college or out in general, she would be bullied by teens her age or worse stared at very badly like she was a leper by adults. Naturally, these events have caused a lot of traumas to her and severely impacted on her confidence when interacting with people. My daughter has always loved water as a young child but hasn't touched public water spaces in almost 9 years. Having the private pool helped her to smile again and feel free. That week of freedom hugely increased her confidence to try and go to a public pool again or beach not wearing a bathing suit but to start by wearing a modest covering suit and I am especially grateful for the upgrade because this development would not have inspired her otherwise to even entertain such a thought. The breakfast and room cleaning staff were friendly, warm-hearted, and welcoming, and could not do enough for you. Not so good - Unfortunately, a few things: Upon my initial contact with the hotel to plan a surprise 18th birthday cake for my daughter (as done in the past at the hotel Excelsior in Venice for my other two elder daughters now aged 28, 24). I wished to make this birthday a memorable one also for my youngest child. As she had wanted to visit Greece. I thought it would be perfect to try Hilton. I had heard things about them before. Nonetheless, I wanted to form my own opinion. First, communication response times from this hotel are extremely poor. I sent an enquiry and did not receive a reply until almost three weeks later. When i was finally contacted and had clearly conveyed my requests. I was told by the Guest Relations Manager - Kallia through communications (which I have the emails) even after having asked twice for the cost in advance "The cake is on us". Although, I was more than willing to pay for it because I wanted her 18th to be special. My daughter has certain dietary requirements related to her skin condition and again I clearly relayed the request of what I wanted and once more asked for the cost or quote. No mention of euro payment was communicated whatsoever. On the day of her birthday, we arrived back in our room and saw the cake. In all honesty, it was okay, but it certainly did not blow me away, not like the cake made in Venice at Excelsior. Very substandard. The cake was also chipped in the icing on one side. Now, do not misunderstand me, I was deeply grateful for the efforts and kind gestures put in place, however gravely disappointed all at the same time. I would not have minded paying for an excellent cake if it had given me all what I had requested. I had clearly expressed to Kallia my daughter was fussy and I asked for the cake to be made in a specific way. I received a red velvet cake which she wanted but it was topped with fruits (strawberries, raspberries, and blueberries). After my daughter removed all the fruits, she cut it and inside the cake centre was filled with strawberries. She did not even eat a quarter of it and the rest we had to give it away to the room cleaning staff because my daughter does not eat those fruits and is profoundly allergic to strawberries which the cake was drenched in. On check out surprise charge 60 euros for the cake!!! Reduced to the latest information being communicated (less than 3lbs in weight cost 30 euros) I was incredibly angry!! Simply because I had asked before my arrival and was not told this. Then there was room service - terrible! I ordered a rack of lamb and baby potatoes. I received 90% fries and three sticks of lamb fat with meat from the chop about the size of a 10p coin all for 22 euros! I refused to pay for this because it had arrived cold. The burger also ordered was filled with bacon ( I do not eat pork.) The breakfast buffet was disappointing there were not a lot of options - no Halal present at all! I felt stuck everyday and yet had paid for breakfast but did not eat any just a hot chocolate and croissants. I do not recommend this hotel unless you want poor food at a high price and want to feel stranded in the middle of nowhere. The location is completely isolated and you will need a rental car to get around. Not worth the £2,000 + stay at all.