Singapore Airlines
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Terrible customer service
Terrible customer service. Just because we didn't do advance check-in, SQ gave up our pre-reserved seats that we had paid for. Due to full flight, SQ asked us to move to the next day's flight. In the end, we got on our flight but had to sit separately and at the last few rows. When asked for a refund for the cost to pre-reserve our seats, ground staff told us to write into customer feedback. We did so, providing all our details only to get a 'copy and paste email asking for the same details again for 'verification'. Customer service post pandemic has truly hit rock bottom, not to mention in flight entertainment is limited and the standard of meals have definitely deteriorated.