MUD\WTR
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Slow Customer Service
I accidentally chose the wrong shipping address at checkout. Minutes after checking out, I emailed customer support requesting the order be sent to my correct address. I also updated my shipping address in my account. The customer service took too long to respond, and by that time, the order had already gone out. If they had responded sooner, this could have been avoided. They asked me to contact the courier. The courier asked me to contact the shipper, and around we go, ultimately leaving me paying for something and getting nothing. If I were this company, I would have shipped a replacement order in the hope of retaining a customer over the long term. As it stands, I have a bitter taste in my mouth, being out $40 with nothing to show for it. Boo. UPDATE: The company did eventually get back to me and ultimately sent a replacement bag. The thing is, this could be avoided with more timely customer support. When there are these extended delays, it leads to grumpy customers. I'm a little less grumpy now. The product is honestly pretty good.