Wise.com
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App Works Fine, Customer Service Does Not!
Regarding product functionality, the app performs well. However, customer support requires significant improvement. Automated systems and FAQs are acceptable for standard inquiries, but edge cases require human intervention. Unfortunately, my experience with a support agent (Liz) was disappointing, she repeatedly gave automated-style responses and terminated the chat prematurely. Excellent app features are meaningless if support is unavailable during critical moments. Wise must ensure that human agents provide genuine assistance when automated systems fall short.