Airport Van Rental
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I booked the van because it was a good…
I booked the van because it was a good value. I didn't like that the transaction was final and first tried to book a van with another company with free cancellation. They were out of vans so I took a chance. My plane was an hour late and I could not find your company at the Sacrament Airport--as advertised. I called and found you were ten miles away! I was then told that my hold was taken off the vehicle because I didn't pick it up at the stated time. The customer service person said I was lucky, no one else had taken it, so transportation was provided for my wife and I and I took the vehicle. Question: If I am paying for the vehicle--with no cancellation available, why would this vehicle be potentially taken away because my flight was late?? I purposely wanted a vehicle at the airport property and felt deceived about where you actually were. The van was in excellent mechanical condition but was pretty beat up on the outside, with scratches and dings all over and peeling paint on one of the panels. All that set aside, I would have been ok with the experience had not my credit card been double-charged. Hotwire is checking on that now.