PR
Princess Cruises
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Highly disappointed
We are highly disappointed with Princess Cruises. My elderly parents booked a cruise just minutes before realising Schengen visas were needed (it was labelled a British Isles trip), and that they would not be able to get a schengen visa in time. Despite contacting them immediately for a cancellation, early disembarkation in Edinburgh, or a transfer to another cruise, all requests were denied. This rigid approach, especially for a booking made so recently, feels incredibly unfair. We believe older customers are being significantly disadvantaged by such inflexible policies.