Mr I Howard

Apr 26, 2020

Any problems and you deal with calll centre kids, first name only

We paid £7600 for river trip, cancelled due to COVID, “ Stuart” from scenic has continued to give my agent and me the runaround regarding my refund. I’m now in my 5th week of waiting and it’s been repetitively pointed out to me that I’ll probably wait at least 3 months, they are actually obliged to refund it in 14 days. It’s impossible to speak to anyone responsible,in accounts, with a surname. My travel agent has tried to be helpful .What happens if Scenic, or unfortunately, my Agent, goes into liquidation.