TH
Thomas Cook Airlines
View company profile →
Booked some flights through travel…
Booked some flights through travel republic. made an honest mistake and wanted to make an amendment to the inbound flight which isn't due to take place for another 6 months. Thomas cook refused to budge due to their 'policy'. absolutely no flexibility. they do however offer amendments to people who book with them direct so as a customer booking through an operator (which most people do) you are penalised! offered to pay a fee for the change and all sorts but made no difference. All i got was computer says no and a bad attitude from the terrible customer service - avoid like the plague.