I am writing to express my deep…
I am writing to express my deep frustration and disappointment with the unprofessional service I have received from Ulta Beauty, specifically at your location in Pino, California, and through your customer care line. I visited the store to seek help regarding a refund that I have not received, even though it has been almost a week since I returned the items. When I spoke to the manager at the store, instead of assisting me, she simply gave me a customer care number and refused to help further. When I contacted customer care, I explained that my refund had not been processed. They insisted that I provide a refund receipt, even though all my purchase and return details should already be in your system. I clearly explained that accessing and downloading that receipt is difficult at the moment, and I offered to provide the physical receipt to the store directly. However, the representative rudely refused and insisted it had to be sent via email, following a rigid and unreasonable procedure. I am extremely disappointed by how this has been handled. The level of unprofessionalism and lack of support I’ve experienced from both the store and customer care is completely unacceptable. I have never encountered such poor service. Instead of helping your customers, your staff seems more interested in pushing them away. I request that this issue be resolved immediately. I expect my refund to be processed without further delay, and I ask that you take this complaint seriously and provide a response explaining how you will improve this kind of customer treatment in the future.