Frontier Home Insurance
Read all reviews for Frontier Home Insurance →
They are only interested in avoiding liability
I’ve had a very poor experience with this insurer. Despite paying for second home cover, my genuine claim for escape of water was rejected on technicalities that had nothing to do with the actual loss. They claimed my property was outside their criteria even though it was habitable and met requirements at the time I took out the policy. They also relied on incorrect dates in their rejection letter and threatened cancellation rather than addressing the claim fairly. Communication felt dismissive, with no recognition of the fact that the damage arose suddenly and was unrelated to the minor refurbishment they focused on. I would caution anyone considering this insurer to read the small print carefully. Based on my experience, they seem more interested in avoiding liability than supporting customers when something genuinely goes wrong.