EX
Express Water
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12/20 order still hasn’t shipped on 1/3
Placed my order on 12/20 and received tracking notification fairly quickly. Then, noticed FedEx is still awaiting the package from Express Water 2 weeks later. Reached out requesting assistance and still awaiting a person to review and assist with resolving this. Will try calling after another business day passes, but so far it hasn’t been a great experience. 1/17/25 update: after submitting multiple additional contact forms and emails, I lost patience and threatened both BBB complaint and credit card dispute. Magically, I received a response that night and order shipped the very next day. People were respectful and kind, but this is no way to do business.