John Shepherd Estate Agents
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Absolute Shambles
My experience with John Shepherd Lettings has been nothing short of abysmal. If you are considering using them to manage your properties, I strongly advise against it. Since their acquisition of Xact Homes last year, the level of service has deteriorated significantly. Basic responsibilities, such as conducting property checks, facilitating smooth tenant checkouts, and maintaining clear communication, are consistently neglected. The service is unreliable, and the staff are unprofessional and unhelpful. If you’re looking for a letting agent in the Solihull area, I highly recommend Love Property. Their service is exceptional and far superior to anything John Shepherd offers. Be warned—John Shepherd Lettings is simply not worth the hassle.