Southwest Airlines
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This company went downhill
This company went downhill. First of all, the ticket counter made us get rid of stuff to board the plane. We left our personal things at the ticket counter worth over an estimated $400 dollars because we were a few pounds over company policy. After fumbling around the ticket counter for an hour, we almost miss our flight. My family (wife, infant, toddler) had to run to the departure booth. The manager at Myrtle Beach airport for southwest was extremely rude and mean. She deserves to be be fired! We were about to board the plane and she made us take things out of our bags (again!) and move things around saying we had too much stuff. We had just been hassled at the ticket booth and dropped our stuff on the curb. The manager and her ticket collector tried to charge us for the baby carrier. The manager and her staff at Myrtle Beach international airport were burned out, disrespectful and mean. We finally get on the flight and the male flight attendant gave me a sarcastic remark "you know, we allow free checked bags right?" Talking to me as if I did not know and I'd rather carry all my family stuff on carry on. “We are moving, and not on a vacation and had maxed out on checked bags,” I said. I should not have to defend my self to smart remarks on the plane. Of course no flight attendants helped with our luggage while I had a baby and and infant. One of my bags was ripped when I received the bag in New York. I then had to buy a $65 dollar bag to cover the ripped bag on my connection. Of course the new bag also ripped receiving on the next airport. Absolute horrible flying experience.