Travelocity
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I will NEVER use Travelocity EVER …
I will NEVER use Travelocity EVER again. I will go to every customer review website and rate them as low as I can and warn others to not use you. Our flight plans were changed without warning or e-mail of any kind from Travelocity. I ONLY found out when I went into American Airlines to verify our flights. Our flight was moved up. I called Travelocity about it to ensure our rental car would still be available that early. No one from Travelocity apologized nor did they ask me "do you approve of these changes". When I called Tavelocity about moving up our flight times back they said it wasn't their fault and that they sent me an updated e-mail (I never got it) and that American Airlines would have to help us. American Airlines stated that is was Travelocity who was responsible for helping me and absorbing the cost change. Travelocity said that it wasnt and that they would not help us. I called American Airlines back and they said that they would change it for us at no costs and that Travelocity pulls this all the time. I stated to the Travelocity supervisor that if she didn't help us I would NEVER use them again but she didn't seem to care. I would book directly with the airlines and will in the future.