Rex: Regional Express Airlines
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Flying Orange for Sydney on 28 Nov…
Flying Orange for Sydney on 28 Nov 2024. 1.5 hours before flight (we were travelling to Europe early the next day). Received a email informing us of cancelled flight. Changed to the next morinng 45 minutes after our International flight was to leave. (Out of curiosity we checked that mornkng flight we were switched to, it was also delayed out of Orange late next day) Nobody from Rex showed up at Orange airport to assist. We didnt see message until standing in the queue to drop luggage. Forced to buy Qantas tickets at the last minute. Greedy Qantas charged us $1400 for 3 tickets for a 35 minute flight. Rang Rex. Lady was apologetic and then gave more bad news.....because we bought the tickets before Rex went into receivership, to get a refund we have to apply to the administrator and we might get the money back, but certainly not the $1400 money paid to Qantas. Arrived back in Australia today. Arrived at desk.....flight home cancelled! But its ok because theyve combined Dubbo and Orange flights. Then, despite explaining to Rex counter about the expensive Rex cancellation, we were 3 kgs over for carry on. Only airline in the world with 7kgs as maximum. Suggested we pull out more clothes and put them on......in summer. After all the Rex dramas we had hoped that there might be some leniency. She was very nice but if this is how Rex treats its customers, im not shocked they cant fill a plane to Orange on a Friday night. So, after many many years of supporting Rex, we are done with them. As much as i dislike qantas, im not risking my travel with Rex ever again. I have just spent 6 weeks travelling all over Europe.....not a single issue with planes, companies or carry on luggage. New info. New combined flight is now late......so we wont be leaving for another hour. Thats if they actually show up.