Carolina Cabin Rentals
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The Hilltop Haven House dirty, dusty and disappointing
The Hilltop Haven House was nice but simply lacked cleaning and basic maintenance. We were excited for our family vacation with 7 adults and 7 kids ranging from 3 years old to 15. Upon arrival, everything was dusty, dirty and you can tell there was a rush to turn over. Dishwasher was full of dishes amongst other things that stuck out immediately upon arrival. One room had dirty sheets laying on the bed. Immediate disappointment was felt as promises of COVID cleaning measures would mean more than normal cleaning would have been expected. Instead 14 guest arrived to dead bugs on the floor and debris all over the bedroom carpets. I’m not sure you if the cleaning crew have their own vacuums, but the one located at the residence was junk. Almost all of the chairs surrounding the fire pit were busted. We immediately reached out to Carolina Cabins and they sent a maintenance tech who fixed two light bulbs and replaced the broken chairs but didn’t address the other issues. The hot tub was absolutely gross with dead flies, flaking insulation and brown slim around rim. Everything we experienced was in direct contrast to the contractual terms and statements of COVID-19 cleaning. I feel bad for the home owners who are probably not aware of the need for a deep clean and failure of the company to best represent their interests and their guest.