Bite Squad
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A nightmare first experience
I used Bite Squad for the first time on Friday 12, 2022 to deliver an order from a local restaurant I have been to many times. The order was placed at 6:36PM and that part of the experience was fine. The rest of the service was a nightmare. They estimated delivery was between 7:45 and 8:45. By 8:20 it still had not arrived. I called the restaurant and naturally they could not help. However while on the phone with the restaurant manager, the person from Bite squad finally showed up at the restaurant to pick up my order. The restaurant is only a 5 minute drive from my house yet the driver did not arrive until about 8:35. She simply left my food order on the ground in front of my door and ran off. Not even the courtesy of ringing my doorbell to let me know it was there. Luckily I have a door cam and it notified me. I watched her on video and was amazed at her inconsideration. I guess collecting your tip in advance before you even pick up the order leaves no incentive for doing a good job, for being on time, to be considerate, or even ringing the doorbell and personally handing over the food order. Because of all that, my food order was cold and basically ruined. As I said, I have eaten at that restaurant many many times and always enjoyed the food and service so no fault to the restaurant at all except for the decision to allow this lousy service to deliver their orders.