TV Aerial Company
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Got a quote for 2 cctv cameras as the…
Got a quote for 2 cctv cameras as the one that had been up had stopped working, the engineer said that the cctv we taken down was absolutely rubbish which in fact isn’t true, the camera we took down worked 10 times better and the picture quality was excellent. The engineer was adamant the ones that were going to be installed were top of the range and the best on the market but the picture quality is abysmal and makes it looks like the cars parked out on the street look like they are parked miles away from our house but the pictures he showed us on his phone looked excellent and nothing like what we currently have…so we agreed to the quote of £888.88 inc VAT. So the job was booked in for the next day. The same engineer turned up and informed my partner that he could only install the trunking as the cctv cameras had not arrived and they were out of stock….my partner and myself were not happy about this and contacted the office and asked for a discount due to having to wait an extra day and the office said to speak to the engineer and the engineer said that he was practically doing this job at cost! Which was funny as the cameras he was installing were £49 each so £98 plus the trucking at £70 at the really outside £168 plus labour at £150 so total is £318 they are making £570.88 profit which nobody minds but when you search the cameras they are only £49 each off the camera makers website and as they are buying in bulk they will be cheaper! We have had to have the engineer out 3 times as the second camera stopped working the 1st night and the engineer came out with the line that due to the dew point they can mist up, yet the other camera never did that and guess what the same camera has stopped working again. So fed up with this I have requested in writing that I want the cameras removed and refund as the cameras are that bad you can’t tell what cars are when they go past. They have yet to reply to me or my partner so I will be chasing this up as we are still in our 14 day cooling off period. If you want decent quality cctv camera’s I’d either buy one off eBay and install yourself or use any other company than this one. The customer service is shocking and I have a feeling that I will have to go down the legal route. Wish us luck and please avoid this company if you value your sanity.