Chatgpt
View company profile →
Jag prenumerade till ChatGPT Plus men…
Jag prenumerade till ChatGPT Plus men det har inte fungerat som det ska. Här kommer en summering av läget: Subject: Escalation Request – Case Marked Resolved Before Issue Was Addressed Hello OpenAI Support Team, I’m writing to request escalation of my unresolved support case regarding the GPT-5 Instant model being greyed out in my ChatGPT Plus account. My previous correspondence was handled by Arjay from your support team. Despite following every step requested—including capturing and submitting a validated HAR file and screenshot—I have not received any further update or confirmation that the file was reviewed. To add to my concern, I’ve now received two “How satisfied were you?” survey emails, which usually appear only after a case is considered resolved. Since the problem is still open and I have not received any technical findings or next steps, I’d like clarification on whether my case was closed in error or auto-closed by your system. If this is standard policy, please confirm—but if not, I request that my case be reopened and reassigned to a senior representative or escalation manager for continued assistance. For reference, here’s what has already been done: Submitted full HAR log (chatgpt.com.har) and sanitized version. Provided Google Drive link and screenshot confirming file validity. Completed all troubleshooting steps related to Microsoft Edge and ChatGPT Plus access. This issue has already consumed several hours of effort, and I would appreciate confirmation that it’s now in the hands of someone who can review it fully. Thank you for your attention to this matter. I look forward to hearing from a support manager or escalation specialist soon.