Conveyancing Direct Property Lawyers
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My experience with Solicitors Direct was highly disappointing, particularly due to the conduct of Gemma Daintree. From the outset, her manner was consistently rude and unhelpful, which made an already stressful process even more frustrating. The conveyancing process began on 18th February 2025 and was only concluded on 29th May 2025—an outcome that was achieved solely through persistent chasing on my part. At every stage, I found myself needing to "nip at the heels" of Gemma just to ensure the sale progressed in a timely manner. Communication was poor throughout, with no sense of urgency or proactive engagement. To make matters worse, Gemma made interactions with my nominated advocate unnecessarily difficult, further hindering the process and adding to the overall inefficiency. This experience fell far short of the professional service one should expect when dealing with such a significant matter. Based on this, I cannot recommend Solicitors Direct. I am trying to look for positives, but the cost was the same as other providers, so this was just a poor service, backed up by a poor attitude representing the team. Work needs to be done on the customer facing team!