48 Mobile
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2 weeks and it’s still not working
Bought a SIM 2 weeks ago and activated it with a request to port my existing number. Two weeks later and at least 8 calls to support it’s still not ported. Absolutely nothing happened for the first week. I eventually called them and since then I’ve been on to them daily. Each time they tell me they are working on it and I need to be patient! As of yesterday I have mobile data and I can make calls. But if somebody phones me they get a message to say my number is unavailable. Just waiting for the support to open now so that I can spend another half hour on the phone before being told they’re working on it and I need to be patient. They may be cheap but the service so far is none existent. Nobody can phone me two weeks after I joined. Update. I spoke to support again this morning at 9.30 and was told the same “working on it”. At 11.30 I suddenly lost my mobile data as well. So now I’ve got a phone that I can’t use for calls or data. Brilliant. Further update. They finally ported my number and I thought great. Then I tried to make a call. Got a voice telling me I had no credit, and no data left, despite having paid for the month. Support told me that my SIM card was registered to someone else. Fortunately I had another, which they got me to put in. That solved nothing. Still no calls or data available. I am once again, after a hour and a half on support chat, waiting for them so sort it out and email me when it’s done. I’m at my wits end.