Marriott Vacation Club
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We decided to deed back our timeshare…
We decided to deed back our timeshare at Vistana to Marriot. All maintenance fees were up to date but we were told to pay another year's fees before the deed back process could take place. We did this and the deed back was eventually completed. However, we had two weeks which we had paid Vistana for and asked that they be deposited with RCI. Marriott declined the request from RCI firstly, we think, -because maintenance fees were delinquent. This was inaccurate. Secondly they said that to deposit the two weeks with RCI we would have had to have requested the banking before the deed transfer was complete and that we appeared not to have done so, Also incorrect. When I pointed out these two corrections to Marriott, I had a reply which said that their "system" would not permit the two weeks to be deposited with RCI. Also, I was welcome to go to Vistana and use the two weeks due to me - but could only use them at Vistana. They were unable to process banking my weeks with RCI. Marriott have not been at all helpful and this is in total contrast to RCI who have been wonderful. Having been one of the very first Owners at Vistana, I feel totally let down by Marriott. My last communication from them said that they may not reply to further emails from me. This appears now to have been implemented since they appear to have ignored my last email