TUI Cruises
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Special Assistance
My review is specifically for the special assistance on arrival and departure at the cruise ship. I was advised by TJ, a crew member that assistance is not provided at this point from TUI Marella. All disabled customers need to be aware that when they book assistance with Marella it ends when their taxi or transport drops you at the ship, getting on to the ship you are on your own. I have more cruises booked with them and will follow up to suggest they make arrangements with their many crew to assist disabled people to board the ship, which includes passport checking and handing out cabin access cards, huge queues with no provision (separate line) for disabled folk. I was not alone, others were in tears, more than frustrating, it was cruel.