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Trainers SLOW to respond when providing assistance
I was s student for 24 months with dual certificate 4 Leadership Management + Business Administration. During this time I found it extremely difficult to reach trainers and get useful direction or coaching from them - this is often reflected in many of the student discussion boards within the OpenSpace platform. The only way trainers are contactable is through messages in the OpenSpace platform - the response often came a number of days after I needed assistance which in turn resulted in my study/learning being broken while I wait for a reply. If I did send a message through the OpenSpace platform - I had to log back in just to check whether I had a reply as there is no email notifications sent to students when a grade or a reply is sent back - again this causes a long break in my study/learning just waiting for assistance. To improve: I would recommend offering students a 'live chat' options where trainers can be asked a question and an answer given immediately, Maybe have set times where a trainer is available and online to do so - Similar to a online webinar where students can chat and discuss with the trainers their questions. Also developing an email notification system to notify students when a reply or grade has been received in the OpenSpace platform to avoid logging in multiple times just to check for a response - again this wasted time.