Tunbridge Wells Borough Council
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A week to leave recyclable refuse... 0 stars
0 Star in my opinion, though I have to give one star or i cannot proceed! Our recycle bins were not emptied Monday 4th Jan, date due to empty 3 domestic size recycle bins for 30 apartments. The TW council website showed outstanding collections would be done by Tuesday afternoon. That was us, but No collection. From Wednesday morning to Friday afternoon numerous calls to council offices where the lovely ladies apologised and placed me on hold whilst they spoke with the 'depot'. Each call was assured the collection would be that day... Unfortunately their apologies do not empty bins..... Finally, yesterday Tuesday 12th, one of the Customer Service advisors persuaded a man from the recycle depot to collect in his van. He emptied one bin and left two full ones. Next recycle rotation collection due, Monday 18th and one bin for 30 apartments. Disappointing resolution. Unacceptable service by TWC's recycle contractor. TWC, outsourcing loses a sense of accountability. You can do better!