American Water Resources
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Scam Company with Poor Service
Spoke with company on 10/26/24 on call over an hour trying to get a plumber for a leaking sink. The 1st rep I spoke with was rude and clueless. How does a leaking kitchen sink have anything to do with the water line contract when I have an interior plumbing contract so he told my request was not covered. I asked to speak to someone else he told me he could not transfer me to someone else and hung up. Called back got another rep he did schedule appt but I refused the company because of past poor service. I was then told they had no other plumbers in Baltimore, once I pushed back I was then told I had to wait 72 hrs to be assigned another company. Also a $50 service fee was request which was never discussed when I signed up. This is a dishonest company with unskilled employees in which i'm sure this does not apply to all employees.