Direct Freight Express
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Delivery Disaster
I ordered a printer through this platform. I found out the actual supplying company was OZ Toner. The printer was a large item at a reasonable price at the time. Once paid, I thought it would take a few days. I followed it up after a week. To my surprise, they had already attempted delivery twice. The weird bit I thought was that no notification had been left of the attempted delivery. I contacted Bunnings Marketplace, who informed me it would be redelivered. I asked for delivery after 5.00, response sorry no can do. I enquired about delivery on the weekend, response sorry no can do. I then arranged to change my schedule and be home. No delivery. I then said I could leave my gate unlocked (which is not a great thing around my area, as thefts occur). Still no delivery. They said they called my number, but there was no message or text on my phone) I followed up twice more and waited. The item was back at the depot or returned to the seller, and it would cost another $50.00 to resend. Suddenly, my good buy was the same as the competition, and it cost me time and angst. I questioned why they didn't use a delivery company that called, texted, took photographs, or at least left a notice of their attempt to deliver. It made me very suspicious and untrusting of the system. I then asked for a refund and was told I would not be given a refund and that paying for the extra delivery was the only option. Very frustrated, I paid the extra$50.00 and followed the tracking meticulously. The delivery guy arrived and was acting like my gate was locked. I am sure he would have driven away if I had not come out and unlatched (not unlocked) the gate. The whole experience was poor and frustrating and more costly than purchasing elsewhere. I would not recommend the platform at all, and the only reason they get a star is because you can't get less than a star.