YES RENTALS
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Scammed with double insurance
BEWARE PEOPLE EITHER DONT DO THE ONLINE CHECK IN OR MAKE DOUBLY SURE YOUR DEPOSIT IS DEDUCTED FROM THE AMOUNT YOU PAY AT PICK UP TIME Booked prior to arriving, was encouraged to complete online check in. Arrived at the office to collect the car and explained we had completed the online check in. Was asked 'you want full insurance' to which I replied 'yes that's what I've ticked" apparently that was an acknowledgement that I wanted their 'additional' insurance. Was given the payment amount and I checked our credit card account and the deposit still had the probationary payment marker so we paid the full amount to the office only to find out 2 days later the probationary payment had also gone through. When taking back the car we quiered this and suddenly the clerks English wasn't good enough to explain anything to us. Called over a lady whom I assume was a manager/supervisor and she was adamant that we must have requested their insurance and refused to refund anything.I said 'why would be pay for the same insurance twice that's ridiculous' After going round and round in circles we had ho choice to leave to catch our plane