Primo Water
Read all reviews for Primo Water →
Spare yourself from the frustration of their failures
We first signed up with them a few years ago to get purified and fluoridated water delivered. One delivery, I noticed that all the bottles were purified. Turns out, they stopped carrying fluoridated weeks ago but no one told me or adjusted the cost of my bill. So, I canceled them and signed up with Ready Refresh -- great company until Primo recently purchased them. Again, my fluoridated suddenly stops, no notice or adjustment. Our delivery date suddenly changed (no notice), and now, we're no longer receiving deliveries at all. Last month? Nothing. No notice, no explanation. When I check the website to try and figure out what's going on, I either get a page flashing so violently I worry about seizures (Safari), or delivery dates that continue to move (Chrome). We were supposed to get our order last Friday (nothing), and then today (Monday, still nothing); now it's tomorrow. We'll see. Today I got a letter apologizing for the mess that is supposedly a water delivery company: it was dated over three weeks ago. So, yeah. Anybody but these guys. We're looking now.