Express Bank
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Express bank not transparent in their credit applications
Update: thanks for the reply. I have been updated with the conversation and thanks for reaching out. Then again, to be transparent with why express bank is not giving credits should be informed in the process to all applicants. Why is even telmore directing us to the application for express bank? Anyway, thanks for the call Mvh ———- I applied to buy a phone in Telmore through a credit given by Express Bank. Firstly, the questionnaire was very invasive and you have to give out a lot of information about income, expenses, etc. secondly, the questionnaire is not even well done. I share expenses with my husband, and I was asked to enter my salary, but they never asked about my partner's salary, so they know my expenses but not the total income, therefore the application was rejected. By not considering this crucial information express bank can't have a full overview of total income and expenses and therefore, they can't take properly informed decisions on giving the credit or not. At this point, it just feels like a scam to have applicants' data. This process is not transparent at all! Besides all this, my husband called to request for clarifications and the service was terrible!