Five Star Properties and Bliss Beach Rentals
View company profile →
Generally our stay was great
Generally our stay was great. I know that Saturdays are your busiest days, but comunication could have been better. initially, we had trouble getting some sleeping details. The description listed beds to accommodate 12 guests but the description said 14. This was particularly annoying because we placed several calls about this before leaving for vacation, several people promised to get an answer about the sleeping arrangements but never got back to us. The difference was an unlisted fold-out which turned out to be so uncomfortable that we took the mattress from the bed and used it on the floor. On the check-in day, we had some difficulty getting responses on the entry code and pool heat. For the pool heat, we placed numerous calls. The pool people never showed up, but one of your people was finally able to help us get it turned on. So we basically missed about a day and a half of pool time before we got the heat on and the pool up to temperature. After that, it worked well, but it was anoying to have to call so many times before getting a response. Also regarding the pool, we advised you that there was an alert on the pool controller that the salt was extremely low. That issue was never addressed during our stay. We used the pool anyway despite concerns that it may not be a healthy environment. I forgot to mention in my earlier survey response, but you should be aware that the backs on some of the bar stools are very loose. Not having tools avaailable, we just took these out of service instead of risking damage to them, but it may be as simple as tightening some bolts. Finally, I hope you can get the GPS mapping corrected. We scheduled a Uber driver to take one family in our group to the airport, but he did not show up. I think it was because the GPS indicated arrival at the destination a good distance to the west of the actual location. Had another party in our group not been able to unload his car and get them to the airport on time, that would have seriously soured the experience. Even so, it delayed our departure by about 1 1/2 hours due to the round trip. All that said, we had a wonderful time. If we have occasion to rebook with you, we will appreciate it if you arrange for a little warmer weather and gulf water.