Economy Energy
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Avoid this company.
I've been with Economy Energy since Oct 2017, within weeks of my contract starting my power went off; I called customer services & they told me that there had been some training on smart meters, during which they'd remotely changed customers to pre-pay but didn't record which customers they'd used & waited on the complaints to come in in order to rectify their mistakes. My billing has been incorrect for the full year and despite numerous calls, chats & emails I'm still on economy 7 & not the correct tariff. Despite my monthly usage being less than half what they're taking by direct debit, they INCREASED what they take each month and will not refund the over-payment which after a year now stands at over £650. They are in breach of their own terms and conditions but they just don't care.