Travelocity
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Failure to advise that flight was changed; failure to communicate and refund
I will not be using Travelocity in the future. I booked a round trip flight with them for me and my brother. When we arrived to take the return flight, the airline advised us that the agent (Travelocity) had changed the time of our flight to one that had left three hours before. We had to pay $400 to another airline for flights the next day, and another $150 to stay at a hotel for the night. Upon return to the States, I called Travelocity three times. I spent hours on hold and speaking to them. They promised repeatedly to send me an email resolving the issue. To date, I have received no email and no refund. I think I will end up having to sue them in small claims court. Broken promises (they promised to email me if the flight changed-- they did not), awful customer service, and a rip-off. Be careful out there.