The One Broadband
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Once again this company haunts me
Once again I’m back with a bad review I am extremely disappointed with my experience with The One Broadband. I settled my outstanding bill in full in May and subsequently terminated my contract. I was then contacted and confirmed that my account had been closed and that I would not be contacted again regarding any further payments. Despite this, I have now received an email stating that my broadband service has been suspended due to an alleged outstanding balance. I have no idea where this supposed balance has come from, and I am now having to spend my time contacting them to resolve an issue that I believed had already been completely settled. What makes this particularly concerning is that I am currently in the process of buying a house, so I absolutely cannot afford for an incorrect outstanding debt to be placed on my credit file or for this situation to negatively affect my mortgage application. I have contacted The One Broadband asking them to provide a full breakdown of the alleged balance, confirm my previous payment and account termination, and confirm that no adverse information will be reported to any credit reference agency. I am extremely disappointed that after settling my account and being told the matter was closed, I am now having to deal with this again. I would strongly recommend keeping copies of all payments, correspondence and confirmation of cancellation if you are a customer, as this experience has left me seriously concerned about how account closures and final balances are being handled.