Ingrams Water & Air
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Sales OK but the tech support is horrible
Sales and shipment were OK but the tech support is the worst that I have ever dealt with. The support tech (when they finally call back) is reading me the same manual that I have and he does not seem to have any real understanding of the unit I installed. Fortunately the unit is running to cool but there are issues with the air handler fan control that I cannot seem to get answers to. It just runs on high 24/7 and never cycles down. He finally told me that this is the way that it works after weeks of trying to get answers. I need additional units but I need to look at other options than Ingram’s and/or Mr. Cool. It’s too bad. I like the Mr. Cool concept with the pre charged line sets but I’m figuring that I will be completely on my own if this unit ever fails.