PR
Princess Cruises
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Awful phone & customer service - 1hr30 min waits
It's so hard to contact by phone (or using online forms). Online forms go unanswered, and phones can ring for over a 1hr 30 mins before answered. When did that sort of service become acceptable? Doesn't matter how pretty your ships are or great the itineraries are if you can't actually reach the company to deal with any changes or issues. I do dozens of cruises every year but will never book Princess again and advise everyone else to avoid.