Roof Stores
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Great Customer Service - But use a different courier!
Really impressed with the product range, we managed to get the item we wanted without having to wait for months on end due to current supply shortages within the industry. The customer service is quick and prompt, can’t fault that at all. The only reason I didn’t give 5 stars is due to the courier. We had our order moved several times and at one point we were contacted by the courier to say they would be delivering 1800 tiles to us at 7pm on a Friday! Not ideal. And especially a pain when the order is cancelled at the last minute and you’re paying staff wages to help out and offload a delivery that doesn’t show. When you want to contact the courier to discuss they have an automated message explaining that you need to send an email - to which you wait a long time for a reply, which is really general and not specific to your situation. The chap that finally delivered the order from a different courier company was great - perhaps roofstores could use them going forward?