Bunty

Dec 7, 2018

A little bit of help goes along way!

Disappointing, it would be greatly appreciated if Anglian Water gave service with care and understanding, going the extra mile is not necessarily hard and is greatly appreciated! Anglian Water came out to look for my main stopcock. I needed to turn off the water and replace a broken outside tap. Stopcock found and moved into the chamber with water meter. Water meter and stopcock replaced - they were not a sturdy as original! Impossible to find a plumber who would change a tap. Water had been running from the outside tap for several months. Dad believed in do it yourself, don't rely on others, so I bought wrenches! New main stopcock wouldn't turn off, called Anglian Water. Workman called said it's only 1/4 turn to left. Made a Y ended stick to turn off water as stopcock as it's at the bottom of chamber. I had an accident, fell and broke several ribs, confined to chair. Water was still running faster from broken tap - terrible waste! Phoned Anglian Water several times requesting them to change the outside tap, only a couple of meters from the stopcock! I live alone in a rural area, I'm 74, have broken ribs and no one to help! Anglian Water could have asked the workman to change the outside tap when he did the stopcock. No, jobsworth rules! Have tap running nearly full on, can't do anything about it myself, plumbers won't come out! Will have to get Anglian Water out again as stopcock still won't turn off Now 6 weeks since I broke my ribs, getting better slowly, doctor said it will take at least 6 months! Disappointed with Anglian Water who have been consistently adamant they would not allow their workman to change the outside tap when they called to carry out work on the main stopcock. Anglian Water have no qualms about not helping elderly customers, leave them to it, how disappointing!