TSB
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Today’s visit to Stowmarket branch
I visited the Stowmarket branch this afternoon without an appointment, to deal with what became two challenging funds transfers taking some 1.5hrs to conclude. I was dealt with by Jane Riches who provided a wonderful service insisting that she would make the required transfers before close of play. The TSB computer required us to contact their fraud line which in turn led to approximately 4 telephone conversations with that division before the transaction could be processed. Jane kept her cool ensuring that I did not have to return the following day to complete the matter for which I was very grateful. I hope the TSB realise what a valuable asset they have in Jane