Cruise1st
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Check all details before you pay deposit
We booked a cruise from Mauritius to Cape Town in April 2026 The itinerary said that we would fly from London airport overnight to Mauritius however a month later when flight details came through it said fly to Dubai overnight and then after a two hour delay take another flight to Mauritius. (18 hours) When we spoke to customer services there was no empathy or apology and I feel conned. I explained that there was no mention of Dubai in description or conversation at point of purchase. No offer of refund despite being a clear misrepresentation in written and verbal information. We have booked numerous cruises before and they we fantastic but when things go wrong there are numerous other reviews which complain about the poor customer support. Before you book and pay deposit check the details as as soon as you pay the deposit they do not want to know. I will have to resolve this via my credit card protection because of the mis selling but this is something that I should not have to deal with.