Hotel Chocolat
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Brilliant customer service
As a non coffee or tea drinker, hot chocolates have always been my hot drink of choice. A few years ago my partner bought me a Velvetiser and it made drinking hot chocolate an even better experience. Recently my Velvetiser broke and the customer service team were quick to respond to help me try and resolve the issue. Unfortunately the machine seemed to have died, but the team gave me an unexpected discount for a new one which I am very grateful for! Brilliant customer service!