Home Done
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Avoid this company!
Despite a mixed response of reviews on here I was originally unsure of placing an order but I thought that I’d give them the benefit of the doubt and place an order anyway as some company’s can sometimes face tricky customers…. I couldn’t have been more wrong! This company is beyond a joke! I spent close to £500 on an item that I don’t believe actually existed or if it did the company had no intention of sending it out to me. Ordered this item not long after Christmas but received no end of issues with this! Right from the get go seconds after placing my order I experienced my first issue….I received no confirmation email that I just spent close to £500 on a sofa! I let a couple days pass and then I decided to reach out to the company and explain that I received no confirmation email after my purchase, when I finally received a response I was told that I might of used the the wrong email address? How can I use the wrong email address but on your website I’m able to log into my online account and see the tracking on my item, tell me how does that work? Ordered this item not long after Christmas but seriously started to regret my purchase. After my initial issue of no confirmation email things started to only get worse, I was able to track my order for the first few days then all of sudden nothing! I reached out to the company about this issue and was told that I never made an account at time of purchase when I know full well I did. The next issue that I encountered was the fact that every time I mentioned that I wanted the item cancelled/ refunded they would ignore this and proceed to email back with regards to something else. I was told by the company that a courier was going to deliver my item and that they would contact me directly to arrange the delivery date/ time when they received the item. During my delivery window that the company had told me I received no contact what so ever from anybody about delivering a sofa. Going forward a few weeks and as expected my delivery window passed and still no sign of the item so I had to resort to raising a dispute with my bank and claiming my money back via them. Don’t be stupid like me and decide to ignore the bad reviews and focus on the good reviews, all these good reviews are most likely fake or the customers have been paid to leave a good review. Don’t give HomeDone the benefit of the doubt and think about giving them the chance, just avoid them and go to a reputable company that isn’t going to try and take your money!